Hosting
We offer comprehensive system maintenance services, including post-implementation support, technical supervision with guaranteed repair times (SLA), as well as custom solutions for hosting and server administration, server virtualization, and cloud computing.
Our services
- Short response time (including applications covered by warranty)
- Response within 48 hours (usually on the day of inquiry)
- Simplified order acceptance procedures
- Application registration and reporting system
- Dedicated account representative who is direct responsible for handling current orders
- Ongoing support for system operation and use, consultations
- Possibility of performing automatic tests on a regular basis
- Quick completion of minor tasks not direct related to system operation
- Lower hourly rates outside of business hours
SLA
Service-Level Agreement
This service is designed to ensure the continuity of key business processes. These processes are mainly carried out by IT infrastructure which consists of applications and devices. The SLA specifies the required response times (the maximum time after which specialists begin working on an incident), incident resolution times (e.g. restoring application availability), and the amount of contractual penalties for non-compliance with these parameters.
Benefits of hosting
- Maintaining process continuity
- Keeping up to date with the system, updating documentation
- Simplifying the order acceptance procedure
- Creating and maintaining automatic test engines - this allows for immediate response to any irregularities and monitor potential threats (e.g. possible system overload)
Our partners
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